Privacy Policy

Information we may collect

To provide a secure online gambling service, Cobber Casino may collect information that identifies you or relates to your use of the website. The information collected depends on the services you use, the information you provide and the legal or security checks that may apply. Some information is provided directly by you, while other information is collected automatically when you browse or use the website.

Account and identity information

When you register or update an account, we may handle details such as your name, date of birth, contact details, login information, country or state of residence and account preferences. We may also keep information about your communications with support, gaming activity, responsible gambling settings and other choices made through your account.

Verification information

Where identity, age, location or account verification is required, we may request documents or other information needed to complete those checks. This may include identity documents, proof of address, information about the source or ownership of funds, and records relating to account security. Verification information is handled for compliance, fraud prevention and player protection purposes.

Payment and transaction information

We may collect records about deposits, withdrawals, wagers, winnings, refunds and other account transactions. Payment providers may process payment card, bank or other payment details on our behalf. We generally receive transaction information needed to confirm and manage a payment, but complete payment details may be handled directly by the relevant payment provider.

Technical, device and usage information

When you use the website, we may collect information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referral information and interactions with website features. We may also record security events, session information and technical data needed to keep the service reliable and secure.

How we use information

Cobber Casino uses personal information only for reasonable business, service, security and legal purposes connected with operating an online gambling website. The purposes may include the following:

• Creating, administering and securing your player account.
• Providing casino games, account features, customer support and other requested services.
• Processing deposits, withdrawals, refunds and other transactions.
• Confirming identity, age, location and eligibility to use the website.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, cheating and other suspicious or unlawful activity.
• Meeting responsible gambling, player safety, record-keeping and other compliance requirements.
• Communicating with you about your account, transactions, security, service changes and support requests.
• Sending marketing or promotional communications where permitted and where you have provided the required permission or have not opted out.
• Monitoring website performance, troubleshooting technical issues and improving the user experience.
• Understanding general website usage through aggregated or otherwise appropriately protected information.

We may combine information collected from your account, website activity, verification checks and transactions to maintain accurate records and protect the service. We may also use information to enforce the website terms, respond to legal requests, protect the rights and safety of players and others, and manage disputes or complaints.

Sharing information

Information may be shared where reasonably necessary with service providers that support website hosting, identity verification, payment processing, fraud prevention, customer support, technology, security, analytics or communications. These providers should use information for authorised purposes and handle it in accordance with applicable requirements.

Information may also be disclosed where necessary to comply with legal or regulatory obligations, respond to lawful requests, prevent harm or unlawful conduct, protect the website and its users, or establish, exercise or defend legal rights. We do not intend to sell personal information as a commercial product. If information is transferred to a service provider or location outside Australia, appropriate steps may be taken to support its protection.

Cookies, security and retention

Cookies and similar technologies

Cobber Casino may use cookies and similar technologies to keep the website working, remember settings, maintain sessions, support security, understand how the website is used and measure the effectiveness of communications. Some cookies may be provided by trusted service providers working on website functions or analytics.

You can manage, restrict or delete cookies through your browser settings. If you block or remove certain cookies, some website features may not operate correctly, and you may need to repeat preferences or sign-in steps. Browser settings vary, so refer to your browser provider for instructions.

Security

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication procedures, monitoring, secure transmission and limiting access to people or providers who need information for authorised purposes. No website, system or internet transmission can be guaranteed to be completely secure, so you should protect your password and notify support if you suspect unauthorised account activity.

How long information is kept

Personal information is kept for as long as reasonably necessary for the purposes described in this Privacy Policy, including account administration, security, dispute management and business records. Some records must be retained for a period required by law even after an account is closed or a request for deletion is made. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy rights and contacting us

Subject to applicable requirements and reasonable verification, you may have rights relating to the personal information we hold about you. These rights can vary depending on the circumstances and may be limited where keeping or using information is necessary for legal, security, fraud prevention or other legitimate purposes.

• Access: ask for information about the personal data we hold about you and, where appropriate, a copy of that data.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your data where there is no continuing lawful or operational reason to retain it.
• Marketing consent: withdraw your consent to marketing communications at any time, or use an unsubscribe option included in a message where available.

To exercise these rights or ask a privacy question, contact support@cobbercasino.best. Please provide enough information for us to understand your request and identify the relevant account. We may ask for reasonable proof of identity before providing information or making changes, so that personal data is not disclosed to the wrong person. We aim to respond within a reasonable timeframe and may explain if a request cannot be completed or can only be partly completed.

Closing an account does not automatically remove every record. Information may need to be retained for legal, security, transaction, dispute or responsible gambling purposes. If you withdraw marketing consent, this will stop or reduce promotional communications, but you may still receive essential messages about your account, payments, security or service administration.

Changes to this Privacy Policy

This Privacy Policy may be updated when website features, services, technology or applicable requirements change. The latest version will be made available on the website and will apply from the stated or implied effective date. You should review this page from time to time. Continued use of the website after an update may indicate acceptance of the revised policy.