Responsible Gaming

Gamble for entertainment

Online casino games are designed for entertainment, and every result is determined by chance or the rules of the game. There is no guaranteed strategy for winning. Previous results do not influence future outcomes, and a winning run does not mean that another win is due. Set realistic expectations before you start and remember that losses are a normal possible outcome of gambling.

Only gamble with money that you can afford to lose after essential expenses have been paid. Your gambling budget should not come from rent, mortgage payments, household bills, education costs, medical expenses or money needed for dependants. Never use borrowed money, credit intended for other purposes or funds set aside for important commitments to continue playing.

• Decide how much money and time you are comfortable spending before you begin.
• Treat your gambling budget as an entertainment expense, not an investment.
• Keep track of deposits, bets, wins and losses so you understand your actual spending.
• Take regular breaks and avoid playing when you are tired, upset, stressed or affected by alcohol or other substances.
• Do not chase losses by increasing bets or continuing to play after your planned limit has been reached.
• Never gamble to win back money lost on another game, platform or activity.
• Avoid gambling when it could interfere with work, study, family responsibilities or sleep.

A useful personal rule is to decide your limits before opening a game and to stop when those limits are reached, regardless of whether you are winning or losing. Using a timer, keeping a written budget and taking a break between sessions can make it easier to stay in control.

Set and maintain your limits

Limits can help you manage your gambling activity and make decisions before emotions or excitement affect your judgement. Depending on the features available to you, you may be able to request controls relating to deposits, spending, losses, session time or account access. Limits should be set at an amount and frequency that suit your circumstances. They are not a guarantee that gambling will remain affordable, so continue to monitor your behaviour and finances.

Before you play

1. Set a gambling budget using money left after essential living costs.
2. Choose a session length and decide when you will take a break.
3. Consider whether you are in the right frame of mind to play.
4. Make sure you understand the rules, stake options and potential losses for the game.
5. Decide in advance what you will do if you reach your budget or time limit.

During and after a session

• Check how long you have been playing and how much you have spent.
• Pause or log out if you notice frustration, pressure or an urge to keep going.
• Do not increase your budget because you are losing or because you believe a win is imminent.
• Review your activity regularly and adjust your habits if gambling is taking more time or money than planned.
• Keep gambling separate from everyday banking and essential household finances where possible.

If you need stronger controls, consider asking for a temporary break or account closure. A break from gambling can provide time to review your spending, identify triggers and decide what support may be useful. If you request a restriction or exclusion, do not attempt to avoid it by opening another account or using another person’s account.

Recognising signs of gambling harm

Gambling harm can affect people in different ways. It may involve financial difficulty, emotional distress, relationship problems, reduced performance at work or study, or a loss of control over gambling time. Harm can develop gradually, and a person may not recognise the change straight away. You do not need to wait for a crisis before seeking help.

Consider taking a break and seeking support if any of the following statements apply to you or someone close to you:

• You spend more money or time gambling than you intended.
• You regularly think about gambling, plan your day around it or feel restless when you cannot play.
• You chase losses or increase your stakes to try to recover money.
• You hide your gambling, minimise losses or avoid talking about it with people you trust.
• You borrow money, sell possessions or delay bills because of gambling.
• Gambling is affecting your relationships, work, study, health or sleep.
• You feel anxious, depressed, ashamed, irritable or distressed after gambling.
• You have tried to stop or cut down but have been unable to do so.
• You gamble to escape problems, manage difficult feelings or feel excitement that is missing elsewhere.
• You continue gambling despite its negative effects.

These signs do not mean that you are weak or that change is impossible. Gambling harm is a health and wellbeing issue, and asking for help is a practical step. A trusted friend, family member, counsellor or qualified support service can help you make a plan that reflects your situation.

Taking a break and getting support

If gambling is becoming difficult to manage, stop playing and consider using the account controls available to you. You can also contact Cobber Casino through the support channel provided on the website to ask about responsible gaming options, including limits, breaks or account closure where available. We may need to verify account information before applying a request, and some restrictions may not be reversible immediately. Do not continue depositing or playing while waiting for a restriction to take effect.

Support from an independent service can be especially helpful. In Australia, gambling support services can provide confidential information, counselling and practical guidance for people who gamble and for family members or friends affected by gambling. You can search for an appropriate service in your state or territory through official Australian health or gambling support resources. A general practitioner or mental health professional may also help you understand the impact gambling is having and discuss suitable next steps.

If gambling has contributed to debt or financial stress, consider speaking with a qualified financial counsellor before taking further financial action. Avoid borrowing more money to repay gambling losses, and be cautious of anyone promising to recover losses or guarantee future wins. Keep records of your accounts and transactions, and ask a trusted person to help you review your finances if that would make the process easier.

Support for urgent distress

If gambling has left you feeling overwhelmed, unsafe or at risk of harming yourself, stop gambling and seek urgent help from emergency services or a crisis support service in Australia. If there is an immediate danger, contact emergency services without delay. You do not have to manage a crisis alone. Speak with someone you trust and explain clearly that you need support now.

Our responsible gaming approach

Cobber Casino aims to provide clear information so players can make informed decisions. We support the use of account controls, breaks and self-exclusion requests where these options are available. We may also take steps to protect the integrity of accounts and comply with applicable Australian laws, rules and regulatory requirements. Responsible gaming measures work best when they are used early and combined with honest monitoring of spending, time and wellbeing.

You are responsible for providing accurate information, keeping your account secure and using only your own account. Do not allow another person to gamble through your account, and do not use another person’s account. If you believe someone else has accessed your account, stop using it and contact support through the website as soon as possible.

Our responsible gaming information is general in nature and is not a substitute for professional financial, medical or mental health advice. Every person’s circumstances are different. If you are concerned about your gambling, act early: stop playing, use the available controls and contact a trusted person or an appropriate Australian support service.